Terms & Conditions

Terms of Web Site Use and Disclaimer

Please read the following terms od use and disclaimer carefully before using this web site (this site).

By accessing or using this site, you agree to these terms of use. If you do not agree to these you may not use this site. These Terms (and the provision of goods by us) are governed by and to be interpreted in accordance with New Zealand / Australian law.


All site design, text, graphic, interfaces, and the selection and arrangements ® 2015, Aquapick New Zealand. All rights reserved.
any use of materials on this site, including reproduction for purpose, modification, distribution, or republication, without prior written permission of the company is strictly prohibited.


The information, services, products, and materials contained in the site, including, without limitation, text, graphics, and links, are provided on an “as is” basis with no warranty. To the maximum extent permitted by the law, the company disclaims all representations and warrantees, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, nonfringement, freedom from computer virus, and implied, warranties arising from course of dealing or course of performance. In addition, the company does not represent or warrant that the information accessible via this site, complete or current. Price and availability information is subject to change without notice.

Limitation on Liability

In no event shall the company be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential, damage, or any damage whatsoever, even if the company has been previous;y advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the us, inability use, or performance of the information, services, products, and materials availability from this site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation for consequential or incidental damages, the above limitations may not apply to you.

External Sites

This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the “External Sites”). You acknowledge that the company is not responsible for the availability of, or the content located on or through, any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

Shipping and Delivery Policy

How long will it take to get my order?

We use New Zealand Couriers for the majority of our deliveries and they operate on a nationwide overnight service with the exception of some rural delivery addresses. For general time orders received before 2:30pm, Monday to Thursday, our commitment is to dispatch your order that same day. Orders received after 2:30pm Thursday and up until 2:30pm Friday can be delivered if stipulated at an additional charge because waiting until Monday for a clean mouth and million dollar smile is sometime too tough. Please stipulate Saturday delivery and agree to the extra charge. Other orders received after 2:30pm Thursday and up until 2:30pm Friday will be delivered on Monday.

For orders received after 2:30pm Friday and over the weekend will be dispatched on Monday for a Tuesday delivery.

All efforts will be made to have your new products delivered to you in the most efficient way possible but Aquapick New Zealand can not be held responsible for any delay in delivery. Some areas in the country do have delays from time to time from due to weather conditions accidents and other causes, Aquapick New Zealand can not be held responsible for any delay caused outside of our control.

How much will it cost to send my order?

At Aquapick New Zealand we aim to get your product to you as soon as possible at a reasonable price.

Small items Jep tips, Brush heads, $4.50
Whitening Toothfoam

Boxed items
North Island delivery $15
South Island delivery $17

Refund / Return and / or Disputes Policy

30-day Right to return Policy

If you are not 100% completely satisfied with you purchase we will happily accept your return and provide you with one of the following options, a store credit, a full refund to the value of the products purchase price, or an exchange. You can return the product at one of our New Zealand retail partners or send it back to us. Regardless of whether the product was bought in store or on line, it can be returned either way. With our 30-day right to return policy there are no special catches or exceptions, it’s extremely simple! All we ask is that you return the item back to us unused and in the original packaging, making sure that the product is in the same condition as you received it in, tags still intact.

Here’s what you need to do

In-Store Returns

Take the product into any of our retail partners with proof of purchase for an exchange or refund. If the product was purchased online, cash refunds cannot be done in store. Staff will happy to arrange this for you and it will be processed within 3 business days. Please note that if exchanging a product the store may not have the item in stock, it can be ordered for you, which may take 4-5 business days.

Sending it back to us

Click here to download the Aquapick New Zealand Returns form.

1. Complete the returns form which you can download above. If you can not print the returns form, please include a note stating the purchaser’s name, address, e-mail address and order number if known.

2.Using a good carton, return package via insured Courier Post Mail or other Parcel Carrier of your choice.

3. Send Returns to:

Aquapick New Zealand (Returns)
19 Lismore Street
Strandon 4312
New Plymouth
(Note: Cash on Deliveries (CODs) will not be accepted)

4. Keep a record of your shipping until you have received your replacement, credit or refund.

For additional information on our return policies, please contact our customer service department at e-mail info@aquapick.co.nz


While the Consumer Guarantee Act and Fair Trading Act provide the basis for Aquapick New Zealand returns policy, we in fact go above and beyond the expectation of these two statutory laws. Aquapick New Zealand has a 30-day money back guarantee with printed proof of purchase. For a product to be returned under our policy, that product must be unused and in a resalable condition unless faulty or otherwise defective. It’s this policy that provides you peace of mind while shopping with Aquapick New Zealand.

Consumer Guarantees Act 1993

The Consumer Guarantee Act sets out minimum standards for goods sold by Aquapick New Zealand. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.


There are four options available for our customers who would like to return a product

If a product is unsatisfactory, we can offer to exchange it for another one (i.e. a different size or colour etc) or another product of the same value. Generally proof of purchase is required in order to get an exchange, although we may waive this requirement if we believe we have sold the product. Please note, as mentioned above, products returned or exchanged must be unused, in a resalable condition with packaging intact and all labels etc returned with the item, also exchanges are not available on DVD’s, except where the product is deemed faulty.

Money Back Guarantee
Our money back guarantee is a key aspect of our business. If a customer has proof that they purchased the goods from our website within the last month, they may obtain a refund. A refund will be made in the same tender as the original purchase. Please note that purchases made by cheque need 7 days to clear before we can refund and as mentioned above, that product returned must be unused, in resalable condition unless faulty or otherwise deficient.

Credit Note
The issuing of credit notes provides an alternative to a refund or exchange. These credit notes can be used to purchase anything from the Aquapick New Zealand online store. Credit notes can not be exchanged for cash and will not be generated for amounts less than $2.00.

If the returned product is still under warranty then the repair will be at our expense. If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair will be charged to the customer.

Combo Terms and Conditions

The savings you can make on our Combo deals are based on all products being purchased and retained by you. Our 30 day Return policy is applicable to all products within a combo deal but please take note of the special conditions for exchanges and returns:

Exchanges – If you receive your combo and find that you need to exchange part of it for alternative product, please note that any credit or amount owed by you will be calculated based upon the difference between the original combo price paid and the value of the new combo deal.

Returns – If you choose to return all of the products in the combo then we can supply you with either a store credit or refund for the full value of the combo. If you choose to break the combo by only returning part of the deal but keeping the rest of products then you are no longer eligible for the discount applied to the combo pricing and any credit or refund will be based on the original combo price paid and our normal retail price for the products you have chosen to keep.

Before exchanging or returning any part of a combo deal please contact our returns department at info@aquapick.co.nz so that we may help you with re-pricing your options.

Customer Service contact Details

Aquapick New Zealand
Josi Imports Limited
19 Lismore Street
Strandon 4312
New Plymouth
New Zealand


Cancellation Policy

Please see our 30-day Right to return Policy

Privacy Policy

Aquapick New Zealand has put together the following privacy statement to display Aquapick New Zealand‘s commitment to provide privacy. This document will display the policies Aquapick New Zealand has put in place to protect customers during information gathering practices.

Use of your information
Aquapick New Zealand does not sell or rent your personal information to third parties.
We will only release account and other personal information if we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Aquapick New Zealand, our users, or others.

It is the policy of Aquapick New Zealand to send our members emails throughout the purchasing process, to email members informing them of special benefits and offers, plus to send other promotional emails they elect to receive. Further, it is our policy to immediately remove any member from any mailing list upon the member’s request. In addition, Aquapick New Zealand will send out promotional material to its Newsletters subscribers promoting material related to Aquapick New Zealand.

We do use email as a means of receiving feedback from our members, and we encourage you to email us with your questions or comments.

Emailing Tools

Aquapick New Zealand provides tools on its website to tell a friend about products, and send out wish lists. These tools must not be misused in any way to send spam or other content which would violate our privacy policy or Terms and Conditions. We do not permanently store, sell, or rent these email messages or the email addresses.

Membership Registration

Our site’s registration form requires you to provide us contact information and may also require demographic information. Your contact information may be used to contact you when necessary.

Updating Your Personal Information
Aquapick New Zealand provides you with ways in which you can alter your personal data, including changing your email address, password, phone number, etc.

Delivery Address Details
Aquapick New Zealand enables you to save one delivery address which we will store against your profile. When you buy an item you have the option of entering a new delivery address which must be your own.

Control of Your Password
You are responsible for all actions taken with your user name, email address and password. Therefore we do not recommend that you disclose your Aquapick New Zealand password to any third parties. If you choose to share your user name, email address and password or your information with third parties, you are responsible for all actions taken with this information and therefore you should review that third party’s privacy policy.

Credit Card Security
We work diligently to protect the security of your personal information, including credit card information.
Your credit card details do not get processed or transmitted through or via Aquapick New Zealand‘s website; all transactions are processed through a secure payment service provider. Aquapick New Zealand uses e-Way to provide this service. e-Way hosts and manages the payment page. All transaction sessions are stored and processed in encrypted strings.

Your credit card details are not held by Aquapick New Zealand and cannot be accessed by Aquapick New Zealand staff. However they may be held by e-Way (review their Privacy Policy). Aquapick New Zealand provides the facilities to present and redeem vouchers through the checkout system. Any voucher is to be used at the discretion of Aquapick New Zealand. Aquapick New Zealand also holds the right to terminate any Voucher which they believe is being misused.


Cookies are small pieces of information that are stored in a browser-related file on your computer’s hard drive when you use our Web site. We use cookies to improve the user experience. Cookies are widely used on most major Web sites.

Aquapick New Zealand mostly uses “session” cookies, which are removed from your computer 20min after you leave Aquapick New Zealand. A second cookie is placed on your computer (if you choose) for Aquapick New Zealand to remember you, this cookie is intended to remain forever. These are used so our website can remember that you have logged in already and prevent you doing so more frequently.

Other information we collect

We collect and use additional information to carry out internal research on our users’ demographics, interests, and behaviour to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address.

If you send us personal correspondence, such as emails, live chats or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.

Membership Removal

If you wish to have your registration removed from our directory for any reason, simply send us an email requesting to be removed.

Access and removal of Information

You have the right to access, change and delete personal data that you provide Aquapick New Zealand as part of your subscription. You can exercise this right at any time by following the links in Aquapick New Zealand emails to our preference centre or please contact us.

When you request changes to your Aquapick New Zealand subscription, it can take up to five days for changes to take effect.

Updates to our information practices
From time to time, we make changes to our information practices or alter the functionality of our Web site. We always update this statement accordingly, so we encourage you to periodically review this page for the latest information on privacy practices at Aquapick New Zealand.

If you have any questions about our privacy policies or any other matter, please contact us.

Leave a Reply

Your email address will not be published. Required fields are marked *